The Service
- Which type of vehicles are available ?
- How many persons can you carry on your vehicles ?
- For how many hours can I use the service “at disposal” ?
- Can I change destination during an already confirmed service ?
- How should I behave myself in case my flight/train is delayed or cancelled ?
- How should I behave myself in case I do not find my driver at the arrivals gate /train platform ?
- How do I recognize my driver when I arrive at the airport / train station ?
- Is it permitted to carry animals on your vehicles ?
- Can your vehicles be rented without the driver service ?
The Booking process
- How can i place a booking ?
- How many hours in advance can I book a service ?
- Which details are needed in order to make a booking ?
- When can I consider my booking confirmed ?
- Do you need to know in case we have sevral pieces of luggage included out of size pieces ?
- At the time of booking is it necessary to advise you of the presence of children and their age ?
- What is your cancellation policy ?
Payment
- Which methods of payment do you accept ?
- Are there any refunds for a cancelled service ?
The Service
1. Which type of vehicles are available?
We have different types of vehicles all of recent make and model, from medium to high quality makes, all comfortable and safe meeting all necessary regulations.
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2. How many persons can you carry on your vehicles?
We have many types of different comfortable vehicles able to accommodate different types of parties, we are able to accommodate from one person to a maximum of 50 persons.
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3. For how many hours can I use the service “at disposal”?
This service was specially created to satisfy our client’s needs, we therefore are available for a minimum of two hours to the necessary time required from our clients, that can be several days.
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4. Can I change destination during an already confirmed service?
This can certainly be done, according to the accessibility at the time. Whenever you feel the need to change the itinerary we recommend you contact us, at your earliest convenience, on the contacts given in this web site or even speak to the driver directly.
5. How should I behave myself in case my flight/train is delayed or cancelled?
It is very important that you advise us as soon as you know about any changes to your arrival time and place. Please contact the Driver directly on the number given to you at the time of booking.
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6. How should I behave myself in case I do not find my driver at the arrivals gate /train platform?
At the time of booking we will give you the mobile number and name of the driver that will meet you.
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7. How do I recognize my driver when I arrive at the airport / train station ?
The driver will be expecting you at the arrivals gate at the airport or at the beginning of the platform at the train station with a name sign which has been previously agreed with you at the time of booking.
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8. Is it permitted to carry animals on your vehicles?
Regrettably we are not able to allow animals on our vehicles.
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9. Can your vehicles be rented without the driver service?
We are a professional car and driver service and therefore exclusively offer this service.
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The Booking process
10. How can i place a booking?
Through our website on the following e mail address: info@cosycab.com or by calling the following number: +39 3294448839.
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11. How many hours in advance can I book a service?
It will depend on the requested service and the availability of our drivers at the time. In order to guarantee the confirmation of a service we advise you to book at least six to twelve hours in advance.
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12. Which details are needed in order to make a booking?
The details needed to book a service are: name, surname, telephone number or email address, date and particulars of the trips.
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13. When can I consider my booking confirmed?
All services are confirmed in writing by fax or e mail, and will be sent within 24 hours.
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14. Do you need to know in case we have sevral pieces of luggage included out of size pieces?
We have several types of vehicles available and able to carry all types of luggage. In order to be able to assign a suitable vehicle to your needs we will surely need to know of eventual extra or out of size luggage.
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15. At the time of booking is it necessary to advise you of the presence of children and their age?
This is a valuable piece of information. In order to comply with law restrictions in Italy, children of different ages are obliged to travel in various different types of seats. Please advise us of the presence of a child and their age and we will make sure the vehicle assigned to you is equipped accordingly.
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16. What is your cancellation policy?
Cancellations need to be advised within 48 hours of the confirmed service (Italian time), for services with a total cost up to Euro 1500,00.
Due to the complexity of the service, for all the services with a total cost starting from Euro 1500,00, you will be personally advised of the cancellation policy at the time of booking.
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Payment
17. Which methods of payment do you accept?
Credit card payment will soon be available win this web site, we trust in your patience. In the meantime you can pay all services directly in cash, travellers cheques or foreign currency.
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18. Are there any refunds for a cancelled service?
In case you cancel your booking within the penalty time frame the fees apllied are as follows:
For all services with a cost up to Euro 250,00 the penalty fee is Euro 50,00. For all services with a cost up to Euro 500,00 the penalty fee applied is of Euro 100,00. For all services with a cost starting from Euro 500,00 the penalty fee will be equal to 20% of the total cost.
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